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Bali Holiday Trip

Terms & Conditions

These terms apply to every booking of a private car with driver made with Bali Holiday Trip ("we", "us"). By confirming a booking you accept them.

1. Booking

  • Bookings are made by WhatsApp. A booking is confirmed when we send you a message stating the date, the pickup time and place, the car and the price.
  • Please check that message. Tell us straight away if something in it is wrong.
  • The person who books is responsible for giving us correct details: number of passengers, luggage, pickup location and, for airport pickups, the flight number.

2. Prices and payment

  • Prices are quoted in Indonesian rupiah (IDR), per car, for up to 10 hours. The price includes the car, an English-speaking driver and fuel.
  • Day trips need no deposit. You pay the full price to your driver when you meet, in cash or by online payment.
  • For the Toyota Alphard, the Isuzu Elf, the Toyota Hiace and multi-day trips, we ask a small deposit to confirm the booking.

3. Changes and cancellation

  • We confirm your booking on WhatsApp the day before your trip.
  • Your driver waits up to 30 minutes at the pickup point. If we cannot reach you within that time, the booking is cancelled.
  • Any other cancellation terms, for example for a booking with a deposit, are confirmed in writing when you book.

4. The 10-hour day

  • The 10 hours start at the agreed pickup time and end when you are dropped off. Driving time is included.
  • The car and driver are for your group only.
  • The route is yours to choose within Bali. Your driver may advise against a plan that cannot be done safely or within the day.

5. Overtime

Each hour beyond the 10 hours costs 10% of the car's 10-hour price, from IDR 65,000 an hour.

6. Fuel, parking and tolls

  • Fuel is included in the price.
  • Parking fees and toll road fees are not included. You pay them as they arise.

7. Entrance tickets, meals and other costs

  • Entrance tickets, activities, meals and drinks are not included.
  • Long trips that need an overnight stay have an extra charge, agreed with you on WhatsApp.

8. Passengers and luggage

  • The number of passengers may not exceed the number confirmed for the car.
  • Tell us about large or unusual luggage, such as surfboards, when you book.

9. Delays and changes on the day

Traffic, weather, road closures and religious ceremonies can change travel times in Bali. Times in any itinerary are estimates.

10. Your belongings and your safety

  • You are responsible for your belongings. Please do not leave valuables in the car.
  • Activities at the places you visit, such as swimming, walking and water sports, are at your own risk.
  • Passengers must wear seat belts where fitted and follow the driver's safety instructions. The driver may refuse a request that is unsafe or against the law.
  • We strongly recommend travel insurance that covers medical care and travel disruption.

11. Our liability

To the extent the law allows, our liability for any booking is limited to the price paid for that booking, and we are not liable for indirect losses.

12. Law and contact

These terms are governed by the laws of the Republic of Indonesia. Questions about them can be sent by WhatsApp to +62 821-1538-535 or by email to baliholidaytrip.travel@gmail.com.